Ordering
How do I place an order?
Just add items to your cart and check out securely — we accept all major credit cards and other checkout methods shown at checkout.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships. Once an order has shipped, we're unable to make changes.
Shipping
How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes — we ship to most countries. Shipping times and any customs fees vary by destination.
Returns & Warranty
What's your return policy?
We offer a 30-day return window on unused items in original packaging. See our Shipping & Returns page for full details.
My item arrived damaged or defective — what now?
Email us a photo of the item and your order number within 7 days of delivery, and we'll send a replacement or refund.
Products
Are your products covered by a warranty?
Yes, all Nestora-Labs products include a manufacturer warranty against defects for at least 90 days from delivery.
Still have a question?
Reach out any time — we're happy to help.